In a harrowing account shared on LinkedIn, a Delhi-based woman recounted a terrifying experience during an Ola cab ride in Haryana’s Gurugram, accusing the company of negligence and an inadequate safety response. The incident has raised serious concerns about passenger safety in ride-hailing services.
The woman described how the ordeal unfolded near the National Media Centre after crossing a toll gate. She claimed that the driver inexplicably slowed down and stopped the car at the request of two men standing by the roadside. Moments later, three more individuals, including the driver, converged near the cab, escalating her fears.
When questioned about his actions, the driver reportedly mentioned a pending loan installment, leaving the passenger alarmed. Sensing danger, she opened the car’s door and fled the scene. “Feeling unsafe, I opened the right-side door and ran for my life. It was an extremely traumatic experience, and I cannot emphasize enough how terrified I felt,” she shared.
Adding to the distress, the woman revealed that the SOS button on the Ola app failed to function during the emergency, further exacerbating her sense of helplessness.
Complaint Filed, No Response
The woman stated that she lodged a complaint with Ola’s customer service immediately after the incident. However, she reported receiving no response even after 24 hours. Calling out Ola’s CEO Bhavish Aggarwal in her post, she urged the company to take swift action to ensure passenger safety.
“Passenger safety is not just a feature—it’s a fundamental responsibility. This lack of accountability and urgency from Ola’s team is both shocking and deeply disappointing,” she wrote.
Ola’s Accountability Under Scrutiny
This incident has sparked widespread criticism of Ola’s safety protocols and response mechanisms. Users on social media echoed concerns about the reliability of the app’s SOS feature and called for stricter accountability measures for ride-hailing platforms.
Ola has yet to issue an official statement addressing the allegations. The company’s silence has intensified public demand for improved safety protocols and a transparent resolution of the incident.
As ride-hailing services continue to grow in popularity, this case highlights the urgent need for robust safety measures to protect passengers and rebuild trust.
Sources By Agencies
