A recent IndiGo flight came under scrutiny when a passenger raised concerns about hygiene after discovering cockroaches in the galley. The incident, brought to light by social media user Tarun Shukla through a video, has prompted questions about the airline’s cleanliness protocols.
“Cockroaches in the food area of a plane (anywhere for that matter) are just truly awful. One hopes @IndiGo6E takes a hard look at its fleet and checks how this even happened given that it normally flies relatively new @Airbus A320s,” Mr. Shukla wrote, expressing his dismay.
The public’s reaction on social media was mixed, with many expressing dismay over the incident. Some users criticized IndiGo’s hygiene standards, while others defended the airline’s quick response.
In response to the incident, IndiGo took immediate action to address the concerns raised. The airline swiftly cleaned and disinfected its entire fleet as a precautionary measure to ensure passenger safety. In a statement, IndiGo emphasized its commitment to maintaining the highest standards of cleanliness and apologized for any inconvenience caused.
“Our staff promptly took the necessary action onboard. As a precautionary measure, we immediately cleaned the entire fleet and carried out fumigation and disinfection procedures. At IndiGo, we maintain the highest standards of cleanliness and hygiene to ensure a safe, hassle-free experience and regret any inconvenience caused to the passengers,” the airline stated.
While some social media users criticized IndiGo for the incident, others praised the airline for its prompt response to the issue. One user commended IndiGo for its quick resolution of problems, highlighting the importance of effective problem-solving in maintaining customer satisfaction.
Despite the incident, IndiGo remains one of the leading budget carriers in the industry. However, the incident underscores the importance of stringent hygiene protocols in maintaining passenger trust and safety, particularly in the wake of ongoing health concerns.
IndiGo’s proactive approach to addressing the issue demonstrates its commitment to ensuring passenger well-being. As air travel continues to recover from the impacts of the pandemic, maintaining high standards of cleanliness and hygiene remains paramount for airlines worldwide.
Sources By Agencies
